[esocialaction] Open Source 'Citizen Relationship Management' PilotPlanned

[Ariel Foina]

Seems interesting, I might be deep involved in a campaign in Brazil
next year and I thought to adapt some kind of CRM software to support
the relationship between the candidate and the electorate before and
(if possible) after the elections.
Is this CARMEN FLOSS? Is possible to download and test it?

Best Regards

Ariel Foina

On 11/16/05, Dearden, Andrew M <A.M.Dearden at shu.ac.uk> wrote:
>
> If people want to get involved with CARMEN, let me know. I know the people at Sheffield City Council who are involved.
>
>
> Andy
>
> Andy Dearden
> Communications & Computing Research Centre
> Sheffield Hallam University
> Sheffield
> S1 1WB
>
> Tel: 0114 225 2916
> email: a.m.dearden at shu.ac.uk
>
> -----Original Message-----
> From: esocialaction-bounces at email-lists.org [mailto:esocialaction-bounces at email-lists.org] On Behalf Of Yuwei Lin
> Sent: 16 November 2005 13:38
> To: esocialaction at email-lists.org
> Subject: [esocialaction] Open Source 'Citizen Relationship Management' PilotPlanned
>
>
> Thought folks might be interested in this in E-Government Bulletin,
> Issue 199 (14 November 05)?
>
> /yuwei
>
> -----------------------------------------------------------
> Open Source 'Citizen Relationship Management' Pilot Planned
> -----------------------------------------------------------
>
> An open source software system allowing councils to manage their
> relationships with local citizens using SMS text messages, the internet
> and call centres is to be tested in several European cities next year.
>
> The 'CARMEN' (Citizens Advanced Relationship ManageMENt) system will
> automatically assign requests to a member of staff and record all
> contacts. "The local authority will build up a database of metrics on
> how and when customers contact the council, which can assist it in
> providing services in an improved and more appropriate manner," said
> Susie Ruston of Accenture.
>
> Ruston is working as CARMEN project manager for Sheffield City Council,
> one of the four cities which will test CARMEN in the areas of
> e-democracy; e-health; personal services; the environment; and traffic
> and mobility. "These services will be integrated into CARMEN and
> evaluated with a view to replicating them in other cities," Ruston said.
>
> Other participating areas include Commune di Prato in Italy; the Black
> Country Consortium in the UK, made up of public, private and voluntary
> sector partners; and Saarbrucken in Germany.
>
> CARMEN has been funded by one million euros from 'eTen,'
> (http://fastlink.headstar.com/eten1), a European programme aiming to
> encourage use of electronic services.
>
> --
> Yuwei Lin | yuwei at ylin dot org
> http://www.ylin.org _______________________________________________
> esocialaction mailing list
> esocialaction at email-lists.org https://www.email-lists.org/mailman/listinfo/esocialaction
> _______________________________________________
> esocialaction mailing list
> esocialaction at email-lists.org
> https://www.email-lists.org/mailman/listinfo/esocialaction
>